Complaints and Feedback

📢 What is a Complaint?
A complaint is when you are not happy with something, and you want to tell us about it. We want to know what we can do better.

✅ What is Feedback?
Feedback is when you tell us what we’re doing well or what we're not doing well. It helps us improve our service for you.

📝 How to Make a Complaint or Give Feedback
There are many ways you can tell us about a complaint or give feedback:

1. Talk to your Mindful Behaviour Consulting practitioner in-person or via phone
2. Send an email to mattbakerbehaivour@gmail.com
3. Complete a complaint or feedback form (attached below)
4. You can also use a family member or advocate to help you tell us

💬 What Happens After You Make a Complaint or Give Feedback?

• We will listen to you and understand what you need
• We will talk to you about your complaint or feedback
• We will try to fix the issue or improve the service
• You will get a response from us to let you know what we are doing

🔄 How Long Will It Take?
We will aim to resolve your complaint or feedback as quickly as possible. We will acknowledge your complaint within two days, and will aim to resolve it within 14 days. If it will take longer than this, we will let you know.

👍 What Happens if You Are Happy With the Response?
If you’re happy with the way we have handled your complaint or feedback, let us know. We will be glad to hear that we’ve made things better for you.

❗ What Happens if You Are Not Happy With the Response?

If you are still not happy with how we responded, you can:                                                                                                                                     

• Ask for a meeting with us to discuss things further
• Contact another agency for help, such as the NDIS Quality and Safeguards Commission